Refund policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Include all original packaging, accessories, manuals, and tags (if applicable)
Be returned within the applicable return period
Be accompanied by proof of purchase or your order number

To start a return, please contact our customer support team at:

Email: savytool@gmail.com

Please do not return any items without first obtaining return authorization. Unauthorized returns may be refused.

Return Address

20 Shea Way, Unit 207
Newark, DE 19713
United States

If your return request is approved, we will provide detailed return instructions. Customers are responsible for securely packaging returned items to prevent shipping damage.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged during shipping
Defective
Missing parts
Incorrectly shipped

please contact us within a reasonable time after delivery by emailing savytool@gmail.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your claim and provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Clearance or final sale items
Gift cards
Products damaged due to misuse, improper installation, abuse, or unauthorized modifications
Items returned without prior authorization

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please request a return (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods without providing a reason.

Returned items must remain unused, in their original condition, and include all original packaging and proof of purchase.

Refunds

After we receive your returned item, it will be inspected to verify eligibility.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days after inspection.
Depending on your financial institution, it may take additional time for the refund to appear in your account.

If you have not received your refund within 15 business days after receiving our approval notification, please contact us at savytool@gmail.com.

Return Shipping

Unless the return is due to our error (including defective, damaged, or incorrectly shipped items), customers are responsible for return shipping costs.

Original shipping charges, expedited shipping fees, and other non-refundable service fees are not refundable unless otherwise required by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us: